Accenture, one of the world’s leading professional services companies, is inviting applications for the role of Customer Contact Comms New Associate – Messaging in Hyderabad, India.
This opportunity is designed for fresh graduates (Any stream) and early‑career professionals (0–1 years of experience) who want to begin their careers in customer support, social media support, service desk, and non‑voice operations.
Job Overview
| Details | Information |
|---|---|
| Company | Accenture |
| Role | Customer Contact Comms New Associate – Messaging |
| Job Number | AIOC‑S01658859 |
| Location | Hyderabad, India |
| Qualification | Any Graduation |
| Experience | 0–1 Years (Listing: 0–2 Years) |
| Category | Customer Support / Non‑Voice Support |
| Work Mode | As specified by Accenture |
| Shift | Rotational shifts may be required |
| Job Type | Full‑Time |
Key Responsibilities
As a Customer Contact Comms New Associate at Accenture, you will:
- Handle customer queries via email, web, chat, and social media.
- Resolve customer complaints within SLA timelines.
- Manage escalations and coordinate with support teams.
- Troubleshoot service requests and record incidents.
- Provide clear, professional written communication.
- Follow predefined support guidelines and ensure SLA compliance.
Skills Required
- Good Communication Skills: Ability to write clear, professional responses.
- Basic Analytical Skills: Understand customer problems and identify solutions.
- Knowledge of Social Media Platforms: Familiarity with digital communication channels.
- Flexibility: Comfortable working in rotational shifts.
Eligibility
- Any Graduation (all streams eligible).
- Freshers and candidates with up to 1 year of experience.
- Strong written communication and customer focus.
- Interest in non‑voice support and service desk operations.
Why Join Accenture?
- Work with a global professional services company.
- Exposure to digital customer support and enterprise processes.
- Structured learning and career development programs.
- Inclusive workplace culture with growth opportunities.
- Build transferable skills in communication, problem‑solving, SLA management, and incident handling.
Final Thoughts
The Accenture Freshers Recruitment – Customer Contact Comms New Associate (Messaging) role in Hyderabad is an excellent opportunity for graduates to begin their careers in customer support and non‑voice operations.
With exposure to digital communication channels, SLA management, and enterprise support processes, this role provides a strong foundation for building a career in customer operations and business services.