Capgemini, a global leader in consulting, technology, and professional services, is inviting applications for the role of Non Voice Customer Support Executive.
This opportunity is designed for fresh graduates who want to begin their careers in customer support and operations, focusing on written communication channels like emails and webforms instead of traditional voice processes.
Job Overview
| Details | Information |
|---|---|
| Company | Capgemini |
| Role | Non Voice Customer Support Executive |
| Experience | Freshers |
| Education | Graduate in Any Discipline |
| Work Type | Non‑Voice / Written Support |
| Support Channels | Webforms, Email, Written Communication |
| Shift | Rotational Shifts (if required) |
| Key Skills | Written Communication, Problem Solving, Multitasking |
| Salary | As per official offer |
Key Responsibilities
- Handle customer queries via webforms, emails, and written channels.
- Provide clear, professional, and empathetic responses.
- Manage tickets and ensure timely resolution of service requests.
- Coordinate with internal teams for complex issues.
- Escalate unresolved cases as per defined processes.
- Identify recurring problems and share insights with supervisors.
Eligibility Criteria
- Graduate in any discipline.
- Strong written English communication skills.
- Attention to detail and problem‑solving ability.
- Willingness to work in rotational shifts.
- Freshers and early‑career candidates encouraged to apply.
Career Growth
Starting as a Non Voice Fresher at Capgemini can lead to roles such as:
- Senior Customer Support Executive
- Process Associate
- Quality Analyst
- Team Leader
- Customer Experience Specialist
- Operations Analyst
- Business Analyst
Why Apply?
- Exposure to customer operations and issue resolution.
- Opportunity to develop professional communication and multitasking skills.
- Entry point into the corporate environment.
- Career progression into analytics, operations, and business support roles.
Final Thoughts
The Capgemini Freshers Recruitment 2026 – Non Voice Fresher role is a strong opportunity for graduates who prefer written communication over voice‑based customer support.
With responsibilities in ticket management, issue resolution, and internal coordination, this role provides a solid foundation for building a career in customer operations and business support.