DHL Global Forwarding, Freight (DGFF) Shared Services (India) LLP is inviting applications for the role of Associate at its Global Service Centre (GSC) in Vikhroli, Mumbai.
DHL is recognized as one of the Top 20 most admired Shared Services Organizations in 2022 by the Shared Services & Outsourcing Network (SSON). With over 4,600 colleagues and 500+ bots driving automation, DHL GSC delivers world‑class logistics and freight forwarding services across the globe.
This role is ideal for fresh graduates and early‑career professionals (0–3 years) who want to build a career in logistics, shared services, and global customer support.
Job Overview
| Details | Information | |
|---|---|---|
| Company | DHL Global Forwarding Freight Shared Services (India) LLP | |
| Role | Associate | |
| Location | Vikhroli, Mumbai, Maharashtra, India | |
| Job Type | Full‑Time | Permanent |
| Shift | Open to 24/7 rotational shifts | |
| Experience | 0–3 Years | |
| Industry | Logistics / Shared Services |
Key Responsibilities
As an Associate at DHL GSC, you will:
- Understand country/station documentation requirements and execute jobs per SOPs.
- Ensure SLAs and KPIs are met as per delivery guidelines.
- Deliver high‑quality service through timely and accurate completion of tasks.
- Collaborate with colleagues to identify solutions, best practices, and improvements.
- Flag operational challenges to supervisors and business partners.
- Coordinate with stakeholders for regular communication and information flow.
- Handle activities such as file opening, document management, shipment details, invoice declaration, costing, data validation, and customer support.
Required Skills & Abilities
- Bachelor’s degree (any discipline).
- 0–3 years of experience in BPO or logistics domain.
- Good knowledge of MS Office.
- Effective English communication skills (written and verbal).
- Exposure to ERP systems preferred.
- Detail‑oriented with strong logical reasoning.
- High level of customer centricity.
Benefits
- Competitive compensation and performance‑based incentives.
- Comprehensive training and career development resources.
- Flexible work arrangements supporting work/life balance.
- Generous paid time off (Privilege/Earned Leave).
- Medical insurance coverage including voluntary parental cover.
- Recognition and engagement culture.
- Opportunity to explore diverse job challenges across DHL’s global divisions.
Why Join DHL Global Forwarding?
- Work in a Great Place to Work certified organization.
- Be part of a global logistics leader with international exposure.
- Learn and grow in a structured shared services environment.
- Career progression opportunities across DHL’s global service lines.
Final Thoughts
The Associate role at DHL Global Forwarding GSC Mumbai is an excellent opportunity for graduates and early‑career professionals to gain exposure to global logistics operations, shared services, and customer support.
If you’re passionate about logistics, teamwork, and delivering high‑quality service, this role is a perfect fit.