Are you looking for an early-career opportunity in customer service, technical support, and IT service desk operations? Oracle has listed a Customer Service Coordinator position in Bengaluru, Karnataka, India.
The role is suitable for candidates with 0 to 2+ years of experience who have an interest in helping customers resolve technical and account-related issues. The position involves responding to support requests, troubleshooting problems, documenting cases, and working with technical teams to resolve complex issues.
About Oracle
Oracle is a global technology company that provides cloud infrastructure, enterprise applications, databases, and AI-enabled technology solutions.
The company develops technology used by organizations across many industries and combines data, infrastructure, applications, and expertise to support business and technological innovation.
Oracle also highlights opportunities for professional development, flexible benefits, community volunteering, and an inclusive workplace.
Oracle Customer Service Coordinator Job Overview
| Job Detail | Information |
|---|---|
| Company | Oracle |
| Job Title | Customer Service Coordinator |
| Job ID | 339174 |
| Job Category | Services and Support |
| Career Level | IC0 |
| Experience | 0 to 2+ years |
| Location | Bengaluru, Karnataka, India |
| Job Type | Regular Employee |
| Role Type | Individual Contributor |
| Security Clearance | Not required |
| Work Authorization | Visa/work permit sponsorship is not available |
| Language Requirement | English |
| Posting Date | August 11, 2026 |
About the Customer Service Coordinator Role
The Customer Service Coordinator will provide real-time assistance and guidance to customers who need help with product access, configuration, account management, support entitlements, and general troubleshooting.
The role combines customer service with technical support. Candidates should be comfortable communicating with customers, investigating issues, following established troubleshooting procedures, documenting cases, and escalating problems when additional technical expertise is required.
Key Responsibilities
The selected candidate will be responsible for activities such as:
1. Responding to Customer Requests
Respond promptly to customer inquiries and helpdesk tickets received through:
- Phone
- Web-based support channels
2. Troubleshooting Issues
Investigate customer problems and work toward resolutions using established procedures, resources, and support processes.
3. Ticket Documentation
Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in the company’s ticketing system.
4. Escalating Complex Issues
When an issue cannot be resolved at the initial support level, escalate it to the appropriate technical team and provide clear and concise case notes.
5. Customer Onboarding
Assist new and existing users with onboarding and support-related requirements.
6. Team Collaboration
Work closely with team members to ensure customer issues are resolved accurately and within the expected timeframe.
7. Maintaining Service Quality
Maintain professionalism and a high standard of customer service during all customer interactions.
Required Skills
Oracle has identified several skills that are relevant to this position.
| Skill | What It Involves |
|---|---|
| Customer Service | Helping customers and handling support requests professionally |
| IT Service Desk Management | Working within IT support processes |
| IT Ticketing Systems | Creating, updating, and managing support tickets |
| Microsoft Windows | Familiarity with the Windows operating system |
| Technical Communication | Explaining technical information clearly |
| Technical Support | Assisting users with technology-related issues |
| Troubleshooting | Identifying and resolving customer problems |
Eligibility Criteria
The position is categorized at Career Level IC0 and lists an experience range of 0 to 2+ years.
This makes the opportunity relevant to early-career candidates who have the required technical-support and customer-service foundation.
The job listing also states that applicants are required to read, write, and speak English.
Important Work Authorization Requirement
Oracle states that visa or work permit sponsorship is not available for this position.
Candidates should therefore ensure that they already have the appropriate authorization to work in the intended location before applying.
What Kind of Candidate Is a Good Fit?
Based on the responsibilities and required skills in the job description, this position may suit candidates who enjoy:
- Helping customers solve technical problems
- Troubleshooting Windows-related issues
- Working with IT service desk tools
- Managing support tickets
- Communicating technical information clearly
- Following structured troubleshooting procedures
- Working collaboratively with technical teams
Candidates with customer support, technical support, helpdesk, or IT service desk exposure may find the responsibilities particularly relevant.
Work Location
The position is based in:
Bengaluru, Karnataka, India
The job listing identifies the role as an Individual Contributor position.
The provided listing does not specify a detailed remote or hybrid working arrangement for this particular position, so candidates should verify the latest working-model information during the application process.
Oracle Recruitment 2026: Application Information
The job listing provides the following application information:
Job Title: Customer Service Coordinator
Job ID: 339174
Location: Bengaluru, Karnataka, India
Experience: 0 to 2+ years
Career Level: IC0
Category: Services and Support
Posting Date: August 11, 2026
The listing includes an Apply Now option through Oracle’s careers platform.
Candidates should review the official job listing carefully before submitting an application because job availability and requirements can change.
Application Tips for Candidates
If you are preparing to apply for a customer service or technical support position like this one, make sure your resume clearly demonstrates relevant experience and skills.
Highlight Technical Skills
Mention relevant knowledge such as:
- Microsoft Windows
- Technical troubleshooting
- IT service desk processes
- Ticketing systems
- Technical support
Show Customer-Facing Experience
If you have previously handled customer inquiries, support requests, helpdesk tickets, or user issues, describe that experience clearly.
Demonstrate Communication Skills
Technical support is not only about solving the problem. You also need to explain the solution clearly to the person experiencing the problem.
Mention Relevant Projects or Training
For early-career applicants, relevant academic projects, certifications, internships, or practical IT support experience can help demonstrate your technical foundation.
Frequently Asked Questions
What is the Oracle Customer Service Coordinator role?
It is a Services and Support position focused on assisting customers with product access, configuration, account management, support entitlements, and troubleshooting.
Where is the Oracle Customer Service Coordinator job located?
The position is based in Bengaluru, Karnataka, India.
What experience is required?
The listing specifies 0 to 2+ years of experience.
What skills does Oracle require?
The listed skills include customer service, IT service desk management, IT ticketing systems, Microsoft Windows, technical communication, technical support, and troubleshooting.
Is English required?
Yes. The job listing states that candidates must be able to read, write, and speak English.
Is visa or work permit sponsorship available?
No. The listing specifically states that visa/work permit sponsorship is not available for this position.
Does the position require security clearance?
No. The listing states that security clearance is not required.
What is the Oracle job ID?
The job identification number is 339174.
Final Takeaway
The Oracle Customer Service Coordinator position is an early-career opportunity for candidates interested in combining customer service with technical support and IT service desk responsibilities.
With an experience range of 0 to 2+ years, the role can be relevant to candidates beginning their careers in technical support, helpdesk operations, or customer-facing technology services.
The most important areas to focus on are troubleshooting, Microsoft Windows, ticketing systems, technical communication, customer service, and IT support processes.
Candidates should also pay close attention to the work-authorization requirement because Oracle states that visa or work permit sponsorship is not available for this position.
Disclaimer
This article is based on the Oracle job information provided for this post and is intended for informational purposes only. Job availability, requirements, responsibilities, and other employment details may change. Candidates should verify the latest information on Oracle’s official careers website before applying.
We do not guarantee employment, interviews, selection, or application outcomes.