Salesforce is hiring an Associate Technical Support Engineer in Hyderabad for a full-time, office-based position within its Global Voice Support Team. The role focuses on technical customer support, troubleshooting, Salesforce Cloud applications, and AI-assisted support workflows.
Salesforce Recruitment 2026: Job Overview
| Particular | Details |
|---|---|
| Company | Salesforce |
| Job Role | Associate Technical Support Engineer |
| Job ID | JR356515 |
| Location | Hyderabad, India |
| Employment Type | Full-Time |
| Work Model | Office-Based |
| Job Category | Customer Success |
| Experience | Up to 12 months |
| Education | Bachelor’s degree in CS, IT or related field |
| Key Skills | Technical Support, Troubleshooting, Communication, Problem Solving, Salesforce Cloud |
| Work Schedule | 24/7 support with rotational shifts |
| Application Deadline | August 28, 2026 |
About the Opportunity
The Associate Technical Support Engineer will join Salesforce’s Global Voice Support Team within Cloud Success. The role involves providing frontline technical assistance to Salesforce customers around the world through phone, email, and chat.
The position combines customer support with technical troubleshooting and requires candidates to be comfortable working in a fast-paced, 24/7 environment. Salesforce also highlights an AI-forward approach, with employees expected to explore automation and AI tools to improve support efficiency.
Key Responsibilities
- Provide technical support to Salesforce customers through phone, email, and chat.
- Troubleshoot customer issues and provide appropriate guidance.
- Advise customers on user management, data management, reporting, and dashboards.
- Identify cases that require escalation to Professional Services or Account Executive teams.
- Maintain accurate customer communications and case documentation in Salesforce.
- Follow established technical support processes.
- Identify opportunities to improve support processes using AI and automation.
- Work across rotational shifts according to business requirements.
- Help reduce repetitive work and improve resolution efficiency through automation.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Up to 12 months of experience in voice support, IT/product support, or customer-handling roles.
- Strong written and verbal English communication.
- Customer-first mindset.
- Strong organizational and analytical skills.
- Good problem-solving ability.
- Ability to learn Salesforce Cloud applications and solutions.
- Adaptability and willingness to work in a changing environment.
- Ability to work independently.
- Willingness to work in a 24/7 rotational support environment.
Preferred Skills
The following are listed as desirable rather than mandatory:
- Salesforce ADM 201 and/or ADM 211 certification.
- Experience supporting international customers.
- Knowledge of German, French, Italian, Spanish, Portuguese, or Dutch.
- Interest in AI-driven tools and automated workflows.
Who Should Apply?
This opportunity is particularly suitable for graduates or early-career candidates with a technical degree who enjoy customer interaction, troubleshooting, technology, and problem-solving.
Candidates should be comfortable communicating in English and working rotational shifts, since the support operation runs continuously.
Career Opportunity
Salesforce’s Futureforce University Recruiting program provides new graduates and interns with opportunities to work on real projects, receive mentorship, participate in talent-development programs, and collaborate with employees globally.
For this role specifically, candidates can build experience across technical support, Salesforce Cloud applications, customer success, troubleshooting, AI-assisted workflows, and enterprise software operations.
Frequently Asked Questions
1. What is the Salesforce job role?
The position is Associate Technical Support Engineer, Job ID JR356515.
2. Where is the job located?
The position is based in Hyderabad, India.
3. Is this a remote job?
No. The listing specifies an office-based work arrangement.
4. What degree is required?
A Bachelor’s degree in Computer Science, Information Technology, or a related technical field is preferred.
5. Can freshers apply?
The listing allows candidates with up to 12 months of relevant experience, making it suitable for early-career candidates. The source does not explicitly state “0 experience required.”
6. Are rotational shifts required?
Yes. The team operates 24/7/365, and willingness to work rotating shifts is described as essential.
7. Are Salesforce certifications mandatory?
No. ADM 201 and/or ADM 211 are listed under desired qualifications, not mandatory requirements.
8. What is the application deadline?
The provided listing states August 28, 2026.
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Final Thoughts
The Salesforce Associate Technical Support Engineer role is a strong entry-level opportunity for candidates who want to combine technical support, customer success, Salesforce technology, and AI-assisted operations. The main considerations are the Hyderabad office requirement, English communication skills, customer-facing responsibilities, and willingness to work rotational shifts.