Salesforce is hiring Associate Technical Support Engineers in Hyderabad for its Global Voice Support Team. This is an early-career opportunity focused on technical troubleshooting, customer support, cloud applications, and AI-powered support.
📌 Job Overview
| Detail | Information |
|---|---|
| Company | Salesforce |
| Role | Associate Technical Support Engineer |
| Location | Hyderabad, Telangana |
| Work Mode | Office-Based |
| Job Type | Full-Time |
| Experience | Up to 12 months |
| Team | Global Voice Support – Cloud Success |
| Work Schedule | 24/7 Support |
| Deadline | August 28, 2026 |
| Requisition ID | JR356515 |
💼 Role & Responsibilities
The role involves supporting Salesforce customers through phone, email, and chat while troubleshooting technical issues and providing guidance on Salesforce products.
Key responsibilities include:
- Technical troubleshooting
- Customer support and communication
- User and data management support
- Reporting and dashboard assistance
- Case documentation
- Issue escalation
- Following support procedures
- Identifying process improvements
- Using AI and automation to improve support efficiency
🎓 Eligibility
Salesforce prefers candidates with a Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
Candidates with up to 12 months of experience in IT support, voice support, product support, or customer-handling roles may also be considered. Fresh graduates with suitable technical aptitude can be relevant for the role.
🛠️ Skills Required
- Technical troubleshooting
- Strong communication
- Problem-solving
- Customer service
- Salesforce fundamentals
- Data management
- Reporting and dashboards
- AI & automation
- Documentation
- Adaptability
☁️ Salesforce Certification
ADM 201 and/or ADM 211 certifications are listed as desirable, not mandatory. Candidates can strengthen their profile by learning Salesforce fundamentals, CRM concepts, users, data, reports, dashboards, and administration.
🤖 AI & Automation
Salesforce highlights an automation mindset for this role. AI and automation can help support teams reduce repetitive work, find information faster, identify case patterns, and improve response and resolution workflows.
🕐 Important: Shift Requirement
This is an office-based Hyderabad role within a 24/7 support environment. Candidates should be comfortable working rotating shifts according to business requirements.
📈 Career Growth
This role can provide a foundation for careers in:
Associate Technical Support Engineer → Technical Support Engineer → Senior Technical Support Engineer → Technical Support Specialist / Lead
Other possible paths include Salesforce Administration, Salesforce Development, Cloud Support, Technical Consulting, Solutions Engineering, and Customer Success.
📅 Application Details
Location: Hyderabad
Work Mode: Office-Based
Experience: Up to 12 months
Job Type: Full-Time
Deadline: August 28, 2026
Requisition ID: JR356515
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🚀 Final Takeaway
This Salesforce opportunity can be a strong starting point for graduates interested in technical support, cloud technology, customer success, Salesforce, AI, and troubleshooting.
If you communicate well, enjoy solving technical problems, and are comfortable with rotating shifts, this is worth checking before the deadline.