Tata Communications, one of India’s leading telecom and technology companies, is inviting applications for the role of Junior Customer Service Executive – Global Network Operations in Mumbai, Maharashtra.
This opportunity is designed for fresh engineering graduates (ECE/Computer Science) and early‑career professionals (0–2 years of experience) who want to build careers in network operations, incident management, and customer support.
Job Overview
| Details | Information |
|---|---|
| Company | Tata Communications |
| Role | Junior Customer Service Executive – Global Network Operations |
| Location | Mumbai, Maharashtra |
| Qualification | Engineering Graduate (ECE/CS) |
| Experience | 0–2 Years |
| Job Type | Full‑Time |
| Work Mode | Office |
| Shift | 24×7 Rotational |
Key Responsibilities
As a Junior Customer Service Executive at Tata Communications, you will:
- Incident Management: Monitor, resolve, and document network incidents.
- Customer Support: Handle escalations, provide updates, and maintain professional communication.
- Network Operations: Support enterprise‑level infrastructure and ensure uninterrupted services.
- SLA Management: Track resolution timelines, minimize downtime, and maintain service quality.
- Documentation: Prepare daily operational reports and maintain incident logs.
Eligibility Criteria
- Engineering Degree in ECE or Computer Science.
- 0–2 years of experience (freshers encouraged to apply).
- Basic networking knowledge.
- Strong communication skills.
- Willingness to work in rotational shifts.
- Analytical mindset and problem‑solving ability.
Required Technical Skills
- Network Operations & Monitoring.
- Incident Management & Service Assurance.
- Ticketing Systems & Escalation Management.
- SLA Compliance & Reporting.
- Troubleshooting & Customer Support.
Professional Skills
- Communication & Customer Focus.
- Problem Solving & Analytical Thinking.
- Teamwork & Adaptability.
- Time Management & Ownership.
- Attention to Detail & Decision Making.
Career Growth
A Junior Customer Service Executive can progress into roles such as:
- Senior Customer Service Executive
- Network Operations Engineer
- Service Assurance Engineer
- Incident Manager
- Network Support Engineer
- Operations Lead
- Technical Specialist
- Network Operations Manager
Selection Process
- Online Assessment: Aptitude, reasoning, networking basics, communication.
- Technical Interview: Networking fundamentals, TCP/IP, incident management.
- HR Interview: Communication, teamwork, career goals, shift flexibility.
Expected Salary
| Experience | Estimated Salary |
|---|---|
| Freshers | ₹4 LPA – ₹7 LPA |
| 1–2 Years | ₹6 LPA – ₹9 LPA |
(Salary may vary based on skills, interview performance, and company policies.)
Why Freshers Should Apply
- Work with one of India’s leading telecom companies.
- Gain exposure to global enterprise customers.
- Learn network operations and service assurance.
- Build technical troubleshooting and incident management skills.
- Structured learning and career development programs.
- Strong long‑term career prospects in networking and IT operations.
Final Thoughts
The TATA Junior Customer Service recruitment 2026 is an excellent opportunity for engineering graduates to begin their careers in network operations and IT support.
With exposure to incident management, SLA compliance, and enterprise networking, this role provides a strong foundation for building a career in telecom and IT infrastructure.